Tasks

  • Be part of a completely new team with exciting tasks and shape the future of the team together
  • Handle requests and claims from internal stakeholders (e.g. Service Management, Account Management, etc.) and end customers related mainly to Customer Data, Invoicing and Contract Partner amendments
  • Ensure that all requests are fulfilled within agreed SLAs and in appropriate quality to meet expectations of the Business Partner
  • Document and track all requests and claims including their outcomes in CRM tools
  • Contact end customer via phone to provide solution, make follow-up and confirmation in written format
  • Generate reports and analysis on a regular and ad-hoc basis
  • Act as process specialist supporting other team members, organize induction of new joiners, perform product training to them, participate in buddy program
  • Organize process knowledge and cross-functional trainings and knowledge share as needed

Requirements

  • At least 1-2 years of customer service or helpdesk experience
  • Experience in CRM tools
  • Fluent German and at least intermediate English knowledge
  • Computer skills (MS Office, with an emphasis on Excel)
  • Good communication skills
  • Focused, close attention to details
  • Good problem solving skills

Advantages

  • Telecommmunication sector experience

Offer

  • Competitive salary package
  • Professional improvement, trainings
  • Dynamic, demanding work environment