• Your are a Primary interface to Italian users of the company: management of local support requests, ac-count administration, all users & licenses related queries, reporting, etc
  • Manage local license forecasts, sharing views with GBS or other internal stakeholders, as needed
  • Mapping local processes in order to simplify them and reduce the workload of back office activities
  • Prepare training material for self learning and training classes
  • Hold training to new users
  • Communicate verbally with end users when further clarification is required


  • At least 1-2 years of relevant professional experience in a multinational company
  • Helpdesk or Service desk experience
  • Fluent Italian and English knowledge
  • Computer skills (MS Office, with an emphasis on Excel)


  • Telecommmunication sector experience


  • Competitive salary package
  • Professional improvement, trainings
  • Dynamic, demanding work environment